FlySafair Contact Centre Jobs: 7 Vacancies in Johannesburg 2026
FlySafair Contact Centre Jobs are available for suitably qualified applicants looking to build their careers in the aviation customer-service environment. FlySafair is recruiting seven Contact Centre Agents for permanent positions at its Head Office in Johannesburg, Gauteng.
The advertised positions carry the reference number C02_0052, with applications closing on 25 September 2026. Applicants who meet the education, experience and operational requirements are encouraged to submit their applications before the closing date.
FlySafair operates in South Africa’s aviation industry, and its customer-service operations play an important role in assisting passengers with bookings, flight-related enquiries and other service requirements. The airline has also warned the public about fraudulent job offers and advises job seekers to use official recruitment channels when applying for employment opportunities.
FlySafair Contact Centre Jobs 2026: Vacancy Details
The seven Contact Centre Agent positions are based at FlySafair’s Head Office in Johannesburg, Gauteng.
| Vacancy Detail | Information |
|---|---|
| Employer | Safair Operations / FlySafair |
| Position | Contact Centre Agent |
| Number of Posts | 7 |
| Reference | C02_0052 |
| Location | Johannesburg, Gauteng |
| Employment Type | Permanent |
| Industry | Aviation |
| Closing Date | 25 September 2026 |
The successful candidates will report to the Contact Centre Team Leader and will provide assistance to customers through approved communication channels.
FlySafair Contact Centre Jobs Minimum Requirements
Applicants should carefully check the minimum requirements before submitting an application.
The advertised requirements include:
- Grade 12 or an equivalent qualification.
- At least one year of experience working in a call centre environment within a medium-sized company during the past three years.
- No previous convictions.
- No credit record.
- Willingness to work shifts.
- Availability to work weekends and public holidays.
- Ability to work from home when required.
- Willingness to work beyond normal office hours when operationally necessary.
Meeting the minimum requirements does not automatically guarantee appointment. Recruitment decisions remain subject to the employer’s selection process and operational requirements.
FlySafair Contact Centre Jobs Responsibilities
Contact Centre Agents will be responsible for handling a wide range of customer-service activities.
The main duties include responding to and resolving customer enquiries, requests and complaints. Agents may assist customers with bookings, cancellations, delays, lost property and system-related issues.
The role also involves processing customer applications, orders and forms while providing accurate information about FlySafair products and services.
Other responsibilities include:
- Following approved scripts, procedures and guidelines.
- Explaining processes to customers.
- Following up to ensure customer issues are resolved.
- Identifying customer needs.
- Investigating enquiries where necessary.
- Providing suitable solutions or alternatives.
- Escalating complex matters to the appropriate level.
- Recording customer comments, enquiries, complaints and actions taken.
- Updating customer information.
- Communicating through approved channels.
- Maintaining customer confidentiality.
- Keeping informed about FlySafair products and services.
- Identifying opportunities to improve customer service.
- Identifying appropriate opportunities to upsell products.
The position therefore requires candidates who can communicate professionally while managing a potentially high volume of customer interactions.
Personal Skills Required for FlySafair Contact Centre Jobs
In addition to formal requirements and previous experience, applicants should demonstrate personal characteristics suited to customer service.
FlySafair is seeking candidates who demonstrate:
- Assertiveness and patience.
- Trustworthiness and professionalism.
- Reliability.
- Strong customer-service orientation.
- The ability to work effectively within a team.
- A focus on achieving required outcomes.
- Adaptability and flexibility.
- Excellent timekeeping.
Because contact-centre work can involve customers experiencing delays, cancellations or other problems, candidates should be prepared to communicate calmly and professionally.
How to Apply for FlySafair Contact Centre Jobs
Applications for these positions must be submitted through the designated online recruitment system. Applications sent by email will not be accepted.
Applicants should use the official FlySafair recruitment channel rather than relying on links shared through unofficial social-media posts, messaging groups or third-party sources.
FlySafair has previously warned job seekers about employment scams and stated that applicants should use the company’s official recruitment channels. The airline has also stated that it will not ask job applicants for money or personal financial details during the recruitment process.
Position: Contact Centre Agent
Reference: C02_0052
Number of vacancies: 7
Location: Johannesburg, Gauteng
Closing date: 25 September 2026
Application method: Online application only
Applicants should make sure that all information entered on the recruitment system is accurate before submitting the application.
Before Applying for FlySafair Contact Centre Jobs
Before applying, make sure you:
- Update your CV.
- Ensure your contact details are correct.
- Upload clear certified documents if requested.
- Double-check your academic information.
- Apply well before the closing date.
- Keep copies of your application confirmation.
- Submitting an incomplete application may reduce your chances of being shortlisted.
It is also important to carefully review the vacancy requirements before starting the application. Having the correct documents available can make the online application process easier and reduce the risk of submitting incomplete information.
OnlineLearnership Advice
If you qualify for this opportunity, do not wait until the final day to apply. Online recruitment systems can experience heavy traffic close to the closing date, and last-minute technical problems could prevent an application from being submitted successfully.
Before applying, make sure your CV is updated and that your academic and supporting documents are ready. Check that your contact details are accurate and that you have enough time to complete every required section of the online application.
Applicants should also continue looking for other legitimate customer-service, aviation and contact-centre opportunities rather than relying on a single application.
FlySafair’s own scam-awareness guidance is particularly relevant to job seekers. The airline has warned that scammers may impersonate companies when advertising employment opportunities and advised applicants to verify vacancies through official channels.
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Important Information for Applicants
Candidates should note that email applications will not be accepted for the advertised Contact Centre Agent positions.
The employer may give preference to candidates from under-represented designated groups. Applicants who do not receive feedback within two weeks after the closing date should consider their applications unsuccessful, according to the vacancy information.
FlySafair also reserves the right not to fill the position or to select candidates according to its operational requirements.
Applicants should therefore ensure that they meet the advertised requirements and provide complete and accurate information.
Why Contact Centre Experience Matters
Contact-centre experience can be valuable for candidates pursuing careers in aviation customer service because the work requires communication, problem-solving, accurate information handling and the ability to manage multiple customer requests.
For this vacancy, previous call-centre experience is specifically listed as a requirement. Candidates should therefore clearly highlight relevant experience on their CV, particularly experience involving customer enquiries, complaints, bookings, orders, administrative systems or other customer-facing responsibilities.
A CV should present this information clearly so that recruiters can quickly identify relevant qualifications and experience.
FlySafair Contact Centre Jobs 2026 Closing Date
The closing date for the seven advertised Contact Centre Agent positions is 25 September 2026.
Because applications must be submitted online, applicants should avoid waiting until the final hours of the recruitment period. After submitting an application, keep the confirmation or other evidence showing that the application was successfully completed.
The vacancy is based in Johannesburg and is advertised as permanent employment, making it relevant to candidates who meet the stated Grade 12 and call-centre experience requirements.
Frequently Asked Questions
How many FlySafair Contact Centre Agent vacancies are available?
There are seven Contact Centre Agent positions advertised under reference C02_0052.
Where are the FlySafair Contact Centre Jobs located?
The positions are based at the company’s Head Office in Johannesburg, Gauteng, South Africa.
What is the closing date?
The stated application deadline is 25 September 2026.
What qualification is required?
Applicants are required to have Grade 12 or an equivalent qualification.
Is previous call-centre experience required?
Yes. The advertised requirements state that applicants should have at least one year of call-centre experience in a medium-sized company within the past three years.
Are the positions permanent?
Yes. The advertised employment type is permanent.
Can I apply by email?
No. Applications submitted by email will not be accepted. Candidates must apply through the designated online recruitment system.
Can applicants work from home?
The vacancy information states that candidates should have the ability to work from home when required, while also being prepared to work shifts, weekends, public holidays and beyond normal office hours when necessary.
What happens if I do not receive feedback?
According to the vacancy information, applicants should regard their applications as unsuccessful if they do not receive feedback within two weeks after the closing date.
How can I avoid FlySafair job scams?
Use official FlySafair recruitment channels and verify vacancies before submitting personal information. FlySafair has specifically warned job seekers about recruitment scams and stated that it does not ask applicants for money or personal financial details during the application process.
Final Reminder
The FlySafair Contact Centre Jobs opportunity offers seven permanent Contact Centre Agent positions in Johannesburg for candidates who meet the stated Grade 12, experience and operational requirements.
The closing date is 25 September 2026, and applications must be submitted online rather than by email. Applicants should prepare their CV and supporting documentation early, carefully check every requirement and retain proof of successful submission.
Always verify recruitment information through the employer’s official channels before providing personal information. FlySafair’s official communications also advise job seekers to be cautious of fraudulent employment offers.
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